Terms of Service
Please read this carefully before using this website or any of the services of Red Massive, LLC.
Conditions of Use
All of the services we provide are subject to the conditions stated below. When you visit this website, use our services, or make a payment, you accept the following conditions. That’s why we urge you to read this carefully.
Content published on this website (digital downloads, images, texts, graphics, logos, etc.) is the property of Red Massive, LLC and/or its content creators – and is protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Red Massive, LLC, with copyright authorship for this compilation by Red Massive, LLC.
All communication through this website is electronic. Every time you send us an email or visit our website, you are communicating with us. You hereby consent to receive communications from us. If you subscribe to any form on our website, you may receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
By visiting this website, you agree that the laws of the state of Arkansas, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between you and Red Massive, LLC, or its business partners and associates.
If you are unhappy with any of the services provided by Red Massive, LLC, we would love to help find a solution. We encourage you to contact us to share your opinions. If we can’t come to a mutual agreement, the dispute will be assigned to an arbitration service. In that case, any dispute related in any way to your visit to this website or to products/services you purchase from us shall be governed by state or federal law and you consent to exclusive jurisdiction and venue of such.
Due to the nature of our services, we do not issue refunds. We encourage you to reach out to us with any issues or disagreements. We’d be happy to work with you to find a mutual solution. Refunds will be issued only at the sole discretion of Red Massive, LLC.
If you pay with an online means such as a credit/debit card, you hereby agree not to dispute the transaction without express written permission from Red Massive, LLC. We are willing to work with you to settle any dissatisfactions or complaints. If no agreement can be reached, the situation will be turned over to an arbitrator governed by the laws of the State of Arkansas.
Project vs. Retainer
We work on a retainer basis unless otherwise specifically noted on the customer estimate or invoice.
A “project” can be considered as any service we provide that is meant to fulfill a one-time need, such as a promotional video or a website design. If our work is considered a project, it will be specifically noted on the customer estimate or invoice.
A “retainer” is a regularly paid fee that is applied toward time and/or services for a given time-period (monthly, yearly, etc). Due to the nature of our business, all payments for services are considered to be a retainer for the amount of time specified unless specifically noted on the customer estimate or invoice that the services are a project. All retainers are considered month-to-month if no specific length of time is given on the customer estimate or invoice. We do not supply a refund for any amount “left over”.
Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaigning, and commercial solicitation.
We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant us non-exclusive, royalty-free, and irrevocable right to use, reproduce, publish, and modify such content throughout the world in any media.
License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content, and cancel orders at our sole discretion.